Distance Contract

1. Order Placement Procedure

1.1. The Buyer independently places an order for the Product via the Internet, having fully reviewed the information about the Product available on the website www.helmand.lv, including the terms of this contract and the delivery conditions, and submits the order to the Seller, also providing their personal data, residential and delivery address, and bank details.

1.2. Once the order has been successfully placed, a confirmation email is sent to the Buyer's email address. If the confirmation email is not received, the Buyer must contact the Seller.

1.3. After receiving the Buyer's order, the Seller confirms it within one (1) business day by electronically sending the Buyer an offer containing the characteristics and technical specifications of the selected Product, the price (with and without VAT), payment and delivery terms, warranty and after-sales service information, as well as an invoice containing all necessary Seller bank details.

2. Product Price and Payment Procedure

2.1. The Product price is the price at which the Seller sells the Product to the Buyer.

2.2. If a minimum price (“starting from EUR”) is indicated for a particular Product and the amount depends on the technical specifications of the Product, the Seller specifies the exact Product price in the confirmation offer.

2.3. Following agreement with the Seller, the Buyer pays for the Product in euros (EUR), based on the invoice issued by the Seller, to the bank account specified by the Seller within three (3) business days from the date of receipt of the invoice.

2.4. The date of payment is considered to be the date on which the amount specified in the invoice is credited to the Seller's bank account.

2.5. Payment can be made by payment card or by prepayment invoice using your internet bank.

3. Order Fulfilment Procedure

3.1. Order fulfilment begins once the Seller has confirmed the order and the Buyer has paid the full price of the Product.

3.2. The order fulfilment period depends on the selected Product category and the selected delivery or collection method, but shall not exceed two (2) weeks from the date of order confirmation. The maximum delivery time applies to products or spare parts that are not available in our warehouse and must be ordered from the manufacturer. If the manufacturer cannot deliver the Product within 14 days, a longer delivery period will be agreed with the Buyer before the order is placed.

3.3. All products that are published and available for purchase on the website www.helmand.lv are located in the warehouse of SIA “Helmand Baltics” and are dispatched and delivered within 1–3 business days.

3.4. SIA “Helmand Baltics” cannot guarantee the delivery time of the Products if an unforeseen delay occurs on the part of the courier company.

3.5. The order is considered fulfilled when the Product is actually handed over to the Buyer. An integral part of confirming receipt of the order is the delivery note issued by the Seller and signed by the Buyer or the Buyer's authorised representative.

• 3.5.1. If the Buyer or the Buyer's authorised representative is not present at the specified delivery address at the delivery time indicated in the order, the Product is returned to the Seller's warehouse and the Buyer must pay for repeated delivery in accordance with the applicable delivery rates.
• 3.5.2. If the Seller has arranged two repeated deliveries but the Buyer or the Buyer's authorised representative has not been available at the specified address and time, the Seller's obligations shall be considered fulfilled and the Buyer is responsible for collecting the Product from the Seller's warehouse.

3.6. Once the order has been fulfilled, the Seller's obligations towards the Buyer shall be considered fulfilled.

3.7. Ownership of the Product and the related responsibility transfer from the Seller to the Buyer at the moment the Product is handed over.

4. Rights and Obligations of the Parties

4.1. The Seller undertakes to:

• 4.1.1. sell and deliver the Product in accordance with the order;
• 4.1.2. provide complete information about the Product and its manufacturer;
• 4.1.3. inform the Buyer about changes to the order fulfilment conditions if the Product delivery terms change;
• 4.1.4. review the Buyer's claims regarding the Product, order fulfilment deadlines or quality within a reasonable period of time;
• 4.1.5. refund the Buyer the amount actually paid for the Product no later than within 30 (thirty) days if the Seller is unable to fulfil the order in accordance with its terms and the Buyer has not agreed to any changes;
• 4.1.6. use the personal information specified in the Buyer's order, including bank details, only for preparing the invoice and fulfilling the order.

4.2. The Seller has the right to:

• 4.2.1. contact the Buyer by telephone after receiving the order if clarification is required regarding the information specified in the order;
• 4.2.2. not commence fulfilment of the order if payment for the Product ordered by the Buyer has not been received;
• 4.2.3. reject claims regarding non-conformity of the Product pursuant to Section 7 of this contract if the Product has visual and/or technical damage caused by the Buyer.

4.3. The Seller has the right to unilaterally amend the contents of this contract without violating the requirements of applicable laws and regulations. This condition does not apply to orders that are already being fulfilled. Amendments enter into force from the moment they are published on this website.

4.4. The Buyer undertakes to:

• 4.4.1. provide true and accurate information about the selected Product and themselves when placing an order;
• 4.4.2. pay for the Product in accordance with the Product price specified in the order and invoice;
• 4.4.3. accept the Product within the delivery period specified in the order.

4.5. The Buyer has the right to:

• 4.5.1. receive the Product in accordance with the order;
• 4.5.2. receive a refund of the amount paid for the Product if the Seller is unable to fulfil the order in accordance with its terms and the Buyer has not agreed to any changes;
• 4.5.3. submit claims regarding the quality of the Product during the Product warranty period.

5. Product Quality and Warranty

5.1. The Seller is responsible for selling and delivering a quality Product in accordance with the Product's technical specifications and the order.

5.2. The Parties agree that the Product warranty period is 24 (twenty-four) months from the date on which the Product is delivered to the Buyer and handed over to the Buyer for use. The warranty is valid provided that the Buyer complies with the Product's operating instructions and uses the Product in accordance with its technical specifications.

If the Product is sent for warranty repair and it is determined that the Product has no defects, the warranty service provider will issue us an invoice for the Product diagnostics. This invoice will be forwarded to the customer together with the costs of delivery to/from the warranty service centre. Once this invoice has been paid, the Product will be sent back to the customer.

6. Liability of the Parties

6.1. The Parties are fully responsible for the fulfilment of their obligations in accordance with applicable laws and regulations.

6.2. If, during the performance of this contract, either Party encounters force majeure circumstances beyond the influence and control of the Parties, the affected Party shall notify the other Party so that further action can be agreed.

7. Right of Withdrawal

7.1. The right of withdrawal is the Buyer's right to unilaterally withdraw from the contract within a specified period without paying compensation to the Seller. Sending the withdrawal notice within the specified period terminates the contract and releases the Buyer from any contractual obligations, except for costs associated with returning the Product to the Seller.

7.2. The Buyer has the right to withdraw from the Product within 14 (fourteen) calendar days from the moment of receiving the Product by sending the Seller a withdrawal notice (the withdrawal form is available here: www.helmand.lv/atgriešana) to the following email address: sales@helmand.lv.

7.3. The Buyer is obliged to return the Product to the Seller within 7 (seven) days after sending the written withdrawal notice. All costs related to returning the Product to the Seller shall be borne by the Buyer.

7.4. When exercising the right to withdraw from the Product, the Buyer is responsible for maintaining the quality and safety of the Product, as well as for any reduction in the Product's value if it has been used in a manner incompatible with the principle of good faith. Otherwise, the Seller reserves the right not to accept the Product back.

7.5. After receiving the withdrawal notice and the Product, the Seller shall immediately, but no later than within 30 (thirty) days, refund to the bank account specified by the Buyer the amount paid for the Product. If the Seller does not receive the withdrawal notice and/or the Product in accordance with the procedure specified in this contract, the Seller is entitled not to refund the amount paid by the Buyer for the Product.

8. Dispute Resolution Procedure

Any disputes and disagreements that may arise between the Parties during the performance of this contract shall be resolved through mutual negotiations. If no agreement can be reached, the dispute shall be referred to a court for resolution in accordance with the laws and regulations of the Republic of Latvia.